Learning Objectives
Clients have many options for services and are looking for agencies to become more attentive to their changing needs. Good case management supersedes the scheduling function and is focused on continuous interaction with the client and the care worker to understand their needs. The cornerstone of care management is to facilitate clients to stay healthy at home.
At the end of this course, participants will:
Identify the components and features of good case management.
Explore the implications of good case management to their bottom line.
Conceptualize a world where home care workers are engaged to participate as integral members of the case management team.
Evaluate key performance indicators for a robust case management function.
Review approaches to support tracking and continuous improvement of the case management function.
Training Material
Each module should include practical exercises, case studies, and discussions to help participants apply the concepts and principles presented. Additionally, you may consider using real-world examples and scenarios to illustrate the challenges and opportunities in revenue management for home care agencies.
Training Time:
3 hours
Module 1: Introduction to an Optimized Case Management Environment
Analyze the rationale for optimized case management.
Examine the primary components of an optimized case management environment.
Understand the critical focus areas for optimal staffing.
Design the best approaches for supporting care workers.
Strengthen perspective on integrated services for home care clients.
Explore the feedback loop required to strengthen case management approaches.
Module 2: The Optimal Case Management Team
Explore the best design of the case management team.
Develop protocols for communication with the clinical team.
Review proven protocols for communication with the Intake team.
Outline policy for managing risks associated with information sharing.
Engage tools for building relationships with community partners.
Module 3: Optimization of Key Performance Indicators (KPIs) for Case Management
Outline the KPIs for optimal case management.
Develop a program to track and communicate KPIs.
Explore best practice approach for continuous management across interdisciplinary teams.
